The moment the lockdown was announced, the biggest challenge that we faced was the supplies – how do we reach or make sure that we supply the COVID testing related products to the labs.
The second big challenge that we faced was clearing the goods from customs. But I must say the Corning Life Sciences team rose to the occasion and after the initial disruption of couple of weeks, we were able to deliver most of the inventory required for COVID testing and research for all the large vaccine manufacturers on time.
As far as my learning is concerned from the last seven months, I would say three top ones. One is resilience, second is agility and third is adaptability.
Resilience helped us bounce back from the initial disruptions. Agility helped us serve the customers need for quick, and that was most important for us. The third one was adaptability and it helped us engage with customers even when we were working from home.
Last but not the least, I also believe that empathy and communication are very important and that taught us, or this pandemic rather taught us that empathy and communication can help us even change the culture for better even in normal times.
Covid-19: New normal
As far as the normal is concerned, I don’t believe that we have any sense about how the new normal would look like. At least I don’t have it. Because we are still in the midst of the pandemic.
But what I am very sure about is that now as an organisation, we are aware that being fast is also as important as being first. One can get the fast mover advantage. Also, as an organisation, we have evolved our self in this evolving circumstances and we are now well prepared and confident to serve our customers’ needs.
While the new normal is distant, we at Corning are committed to combat this pandemic along with our channels, customers and government authorities. Please stay safe!